What is a Managed Service Provider?

Imagine this: an organization’s IT department is overwhelmed with requests and emails. They are having difficulty responding to customer’s requests. In addition, the company is experiencing downtime and network speed issues. The staff is so bogged down with other problems they cannot provide support to keep customers happy, and in contact with the business.

The company, like yours, needs help, so they investigate managed service providers or (MSP) to offer cloud-based support and other IT services for them monthly.

Your company simply does not generate the kind of volume to need a larger networking server on-site. But, it might, some day!

With the help of a Managed Service Provider, you then have US handle your network, Internet security, perform any updates, and train employees on software. These woes become all a part of the service we provide, and you just gain more time with your business, and making it successful.

Some Reasons Why– Photos Below to Left

According to CompTIA’s 2016 Buying Guide for Managed Services, 64 percent of organizations are using some form of managed services.

From 2014 to 2015, there was a 38 percent rise in cyberattacks, according to PricewaterhouseCoopers, and 43 percent of cyberattacks target small businesses, according to Symantec.

Cloud based solutions for remote workers, who are the largest growing workforce in the United States, according the CNET.com

How to Choose a Capable Managed Service Provider

If you find yourself facing this challenge, here are two surprising, but important, considerations to keep in mind:

  • Bigger isn’t always BETTER. Many of the largest cloud providers and MSPs across the USA will boast their size, proving their capability. Sometimes this is absolutely the case. In other cases, becoming a customer of a large MSP company will lead to your IT needs getting lost amidst some others. Get to know your local MSP provider. Schedule a meet and greet or a consult over the phone that is more personalized. They will get to know you and your business, and then you’ll get a better feel for what they are offering.
  • The top MSP companies in the USA aren’t necessarily the best for every customer and every industry. While there are some IT services that every business needs, your industry is likely demands specific network components and processes to meet regulations unique to your field. Again, consider an MSP company that specializes in your niche or your locality for more personalized service.

Make a list of the most important and vital resources to your business. What software, systems, work-flow, in order of importance, to go over with your MSP, so you can see if those services are some that they can provide support for.

When you interview the different providers, list the things that stand out to you as unique, from each individual meeting or consultation. Then decide which is the best fit for your organization’s needs.

Click below to add your email, to receive a free Managed Service Provider questionnaire, to help guide you through the daunting process of selecting the best IT service.

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